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For new
Customers:
We are happy to open an account
for you but please note that this can take time that is beyond our control. Please
remember, we can only move as fast as the people we will need to contact for
references. If you need merchandise immediately, we accept credit cards.
To open a
new account, use
our Credit Application or mail or fax the following information to
the address above:
Use our Express Ordering
System. Phone: (818) 597-4300 to complete
your express order sale.MasterCard, Visa, American Express are welcome.
All other sales;
Please follow the instructions below:
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Fax your Purchase Order to: (818) 597-4301
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Email your Purchase Order to: service@dispensinglink.com
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Phone: (818) 597-4300 to complete sale.
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To inquire by email, click
here.
Sales Outside of the US
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$100.00 minimum on orders.
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Pre-Payment required before shipping.
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Items that cannot be sent via UPS or FedEx must be exported by a freight
forwarder of the customers choice.
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If you do not have a forwarder, we
recommend BAX global.
Frequently Asked Heavy Freight Questions
Returns
& Restocking Fees
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Customers have 60 days from ship
date
to return products.
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Customer will be credited only after manufacturer’s
approval.
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A restocking fee of up to 25%
may be assessed.
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Custom
and/or non-stock
items can not be returned.
Blanket
Purchase Orders
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A release within a specified lead-time may not be
delayed more than one month.
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Any release outside the lead-time may be
rescheduled but must stay within one year of first order.
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Canceled orders not the fault of IDS are subject to restocking fees.
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Customer must notify IDS two weeks prior to
ship date to reschedule blanket releases.
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A restocking fee of up to 25%
may be assessed.
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The
term for blanket orders is one year.
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You must specify ship dates.
Order Information
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Minimum
order: $50, please.
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No same day shipments
taken after 1 pm,
EST.
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Some items are subject to
quote.
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All
new shipments
COD if shipped
without prior credit approval.
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Priority shipments and international shipment
freight charges
will be billed to the customer.
RMA’s
& Receiving
No
return will be accepted without an RMA
number.
Number must be displayed on outside of the
original box.
Unless pre-arranged, all
products will be returned to IDS.
No product is
accepted without prior authorization.
All product must
be returned in the original packaging.
Products must be undamaged and
free of contamination.
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