To open a
new account, use
our Credit Application or mail or fax the following information to
the address above:
Use our Express Ordering
System. Phone: (818) 597-4300 to complete
your express order sale.MasterCard, Visa, American Express are welcome.
All other sales;
Please follow the instructions below:
references that are current vendors.
Fax your Purchase Order to: (818) 597-4301
Email your Purchase Order to: email@example.com
Phone: (818) 597-4300 to complete sale.
To inquire by email, click
Returns, returns under warranty &
have 30 days from ship
date to attempt to return
under the following provisions. There will be no exceptions:
No product is accepted without prior authorization.
Any shipment that arrives at an
IDS facility collect or without an RMA will be returned to the
sender at their expense.
A restocking fee
may be assessed for
some returns, based on condition. Customer will be
notified before any credit is given and may elect to have items
returned at his expense.
No return will be accepted without an RMA number issued by
Number must be displayed on the outside
of the original box.
Unless pre-arranged, all
products will be returned to IDS.
item or product being returned by a customer
that is unusable because item or product fails to meet
specifications or has a defect in manufacturing may be
repaired or replaced under warranty for that product at the
discretion of the manufacturer.
If materials are returned for credit for any
reason other than defect or failure to meet
specifications they may be
credited at our discretion but only after
inspection and approval by the manufacturer.
A restocking fee of up to 25%, excluding any
possible needed repairs, may apply.
must be undamaged and free of
and must be returned in the original packaging
for any return consideration.
Any product that is received in improper packaging, appears
to be used or is damaged in any way
will not be credited.
and/or non-stock items can not be returned.
A release within a specified lead-time may not be
delayed more than one month and any release outside the lead-time may be
rescheduled but must stay within one year of first order.
Canceled orders not the fault of IDS are subject to restocking fees.
Customer must notify IDS two weeks prior to
ship date to reschedule blanket releases.
A restocking fee of up to 25%
may be assessed.
term for blanket orders is one year.
You must specify ship dates.
order: $50, inside continental US and $100 outside, please.
No same-day shipments
taken after 1 pm,
Some items are subject to
COD if shipped
without prior credit approval.
Priority shipments and international shipment
will be billed to the customer.
Sales Outside of the US
$100.00 minimum on orders.
Pre-Payment required before shipping.
Items that cannot be sent via UPS or FedEx must be exported by a freight
forwarder of the customers choice.
If you do not have a forwarder, we
recommend BAX global.
Frequently Asked Heavy Freight Questions